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Last reviewed and effective as of January 1, 2024.
Moon Movers (moonmovers.net) values your business and trust. We are a moving company dedicated to providing seamless and reliable relocation services. Please review this Privacy Policy to understand how we collect, use, and protect your information.
Moon Movers operates its web servers in the United States. Our hosting provider ensures that your data is securely stored and follows industry-standard security and privacy protocols.
When you request a moving service through our website, we collect relevant information such as your name, contact details, pickup and delivery addresses, and any special moving instructions. This information is necessary to provide accurate service quotes and ensure a smooth moving process.
If you create a support request on our website, the details you provide — including your contact information and service inquiries — will be stored in our customer service system to help us offer assistance and track service history.
Information submitted through our contact form is sent to our company email, hosted by a secure service provider. These submissions are kept strictly for customer service purposes and are never used for marketing or shared with third parties.
We use Google Analytics for anonymous tracking of site usage to improve our website experience. No personally identifiable data is stored.
We use your personal information to:
Pages on our website may include embedded content such as videos or social media feeds. Embedded content from external websites behaves the same way as if you were visiting those sites directly — they may collect data, use cookies, and monitor your interactions.
We use the Facebook page plugin to display our timeline. No cookies from Facebook are installed, and your IP is not sent to Facebook servers unless you explicitly consent to it.
We embed YouTube videos for helpful moving tips and service highlights. Your IP is not sent to YouTube servers, and no cookies are installed until you interact with the video.
Moon Movers uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember user preferences, improve website functionality, and provide anonymized tracking data. You can disable cookies in your browser settings, though some features may not function properly.
If you are not a registered client on our website, we do not collect or retain any personal information about you. If you are a registered client, your personal information can only be accessed by:
We do not share, sell, or distribute your personal data to third parties without your consent.
We do not share your personal data with third parties in a way that exposes sensitive information. In some cases, we may share limited data with trusted partners to provide services you expect from us, including:
Support requests and comments metadata are retained indefinitely unless you request removal, which allows us to recognize returning users and approve comments automatically.
If you have a registered account, we store the personal information provided in your user profile. You can view, edit, or delete your personal data at any time (except your username). If you wish to have your data removed, please contact us.
We implement strict security measures to protect your personal information:
If you have a registered account or have left comments, you have the right to request an exported file of your personal data, or request its deletion (except information required for administrative, legal, or security purposes).
If you are an EU resident, you may also request access to, corrections of, or deletion of your data, or withdraw consent for data processing where applicable.
Moon Movers may provide links to third-party websites for informational purposes. These external websites are not monitored by Moon Movers for privacy or security compliance, and we are not responsible for their content, policies, or practices. Please review their privacy policies before providing any personal information.
At times, Moon Movers may be required to disclose your information for legal purposes in response to a request from a government agency, law enforcement, or a legal proceeding. We may release your data to a third party if we believe, in good faith, that it is necessary for a civil or criminal investigation, compliance with a court order, or preventing fraud or unlawful activities.
Moon Movers reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update this page accordingly. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions about this policy, please contact us.
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