Privacy Policy

Last reviewed and effective as of January 1, 2024.

Moon Movers Privacy Policy

moonmovers.net — Chicago, IL
Last Updated: January 1, 2024
01

Introduction

Moon Movers (moonmovers.net) values your business and trust. We are a moving company dedicated to providing seamless and reliable relocation services. Please review this Privacy Policy to understand how we collect, use, and protect your information.

02

Data Collected

Moon Movers operates its web servers in the United States. Our hosting provider ensures that your data is securely stored and follows industry-standard security and privacy protocols.

Service Request Data

When you request a moving service through our website, we collect relevant information such as your name, contact details, pickup and delivery addresses, and any special moving instructions. This information is necessary to provide accurate service quotes and ensure a smooth moving process.

Support Data

If you create a support request on our website, the details you provide — including your contact information and service inquiries — will be stored in our customer service system to help us offer assistance and track service history.

Contact Form

Information submitted through our contact form is sent to our company email, hosted by a secure service provider. These submissions are kept strictly for customer service purposes and are never used for marketing or shared with third parties.

Google Analytics

We use Google Analytics for anonymous tracking of site usage to improve our website experience. No personally identifiable data is stored.

Use of Personal Data

We use your personal information to:

  • Verify and identify users during website usage
  • Provide customer support and technical assistance
  • Send service updates and important information
  • Prevent fraudulent transactions and ensure data security
  • Customize website content to enhance user experience
03

Embedded Content

Pages on our website may include embedded content such as videos or social media feeds. Embedded content from external websites behaves the same way as if you were visiting those sites directly — they may collect data, use cookies, and monitor your interactions.

Facebook

We use the Facebook page plugin to display our timeline. No cookies from Facebook are installed, and your IP is not sent to Facebook servers unless you explicitly consent to it.

YouTube

We embed YouTube videos for helpful moving tips and service highlights. Your IP is not sent to YouTube servers, and no cookies are installed until you interact with the video.

04

Cookies

Moon Movers uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember user preferences, improve website functionality, and provide anonymized tracking data. You can disable cookies in your browser settings, though some features may not function properly.

Necessary Cookies (All Visitors)

  • security_token — Verifies user sessions and maintains secure browsing
  • PHPSESSID — Identifies your unique session on the website

Additional Cookies (Logged-in Users)

  • auth_session — Authenticates logged-in users
  • user_logged_in_{hash} — Ensures authenticated users stay logged in securely
  • user_preferences_{ID} — Stores personalized settings
05

Who Has Access to Your Data

If you are not a registered client on our website, we do not collect or retain any personal information about you. If you are a registered client, your personal information can only be accessed by:

  • Our system administrators — to maintain website security and ensure proper functionality
  • Our customer support team — when necessary, to assist with service inquiries or account-related issues

We do not share, sell, or distribute your personal data to third parties without your consent.

06

Third-Party Access to Your Data

We do not share your personal data with third parties in a way that exposes sensitive information. In some cases, we may share limited data with trusted partners to provide services you expect from us, including:

  • Customer support platform — strictly limited to information you provide when submitting a support request
  • Google Analytics — anonymized website performance data with no personally identifiable information
07

How Long We Retain Your Data

Support requests and comments metadata are retained indefinitely unless you request removal, which allows us to recognize returning users and approve comments automatically.

If you have a registered account, we store the personal information provided in your user profile. You can view, edit, or delete your personal data at any time (except your username). If you wish to have your data removed, please contact us.

08

Security Measures

We implement strict security measures to protect your personal information:

  • SSL/HTTPS Encryption — All user communications are encrypted to prevent unauthorized access
  • Data Protection — We follow industry best practices to safeguard your data against unauthorized access, loss, or misuse
  • Breach Response — In the event of a data breach, our system administrators will take immediate action to restore integrity and notify affected users
09

Your Data Rights

If you have a registered account or have left comments, you have the right to request an exported file of your personal data, or request its deletion (except information required for administrative, legal, or security purposes).

If you are an EU resident, you may also request access to, corrections of, or deletion of your data, or withdraw consent for data processing where applicable.

10

Third-Party Websites

Moon Movers may provide links to third-party websites for informational purposes. These external websites are not monitored by Moon Movers for privacy or security compliance, and we are not responsible for their content, policies, or practices. Please review their privacy policies before providing any personal information.

12

Amendments

Moon Movers reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update this page accordingly. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this policy, please contact us.

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(708) 815-4747
8 AM–9 PM Daily
2342 W Jackson Blvd Apt 2R
Chicago, IL 60612
Monday – Sunday: 8 AM – 9 PM
ILCC 242201 MC USDOT 4361116
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