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Moon Movers

1. INTRODUCTION

Moon Movers (website URL: https://moonmovers.net) values your business and trust. We are a moving company dedicated to providing seamless and reliable relocation services. Please review this Privacy Policy and provide your consent to continue using our services.

2. DATA COLLECTED

DATA STORAGE LOCATION

Moon Movers operates its web servers in the United States. Our hosting provider ensures that your data is securely stored and follows industry-standard security and privacy protocols.

SERVICE REQUEST DATA

When you request a moving service through our website, we collect relevant information such as your name, contact details, pickup and delivery addresses, and any special moving instructions. This information is necessary to provide accurate service quotes and ensure a smooth moving process.

SUPPORT DATA

If you create a support request on our website, the details you provide, including your contact information and service inquiries, will be stored in our customer service system. This data helps us offer assistance and track service history.

COMMENTS

When you leave comments on our website, we collect the information displayed in the comment form, along with your IP address and browser details to help prevent spam and abuse.

CONTACT FORM

Information submitted through our contact form is sent to our company email, hosted by a secure service provider. These submissions are kept strictly for customer service purposes and are never used for marketing or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics for anonymous tracking of site usage to improve our website experience. No personally identifiable data is stored. If you wish to opt out of Google Analytics tracking, you can do so here: Google Analytics Opt-out.

USE OF PERSONAL DATA

We use your personal information for the following purposes:

  • Verifying and identifying users during website usage.
  • Providing customer support and technical assistance.
  • Sending service updates and important information.
  • Preventing fraudulent transactions and ensuring data security.
  • Customizing website content to enhance user experience.
  • Ensuring smooth website performance and administrative operations.

3. EMBEDDED CONTENT

Pages on our website may include embedded content, such as videos or social media feeds. Embedded content from external websites behaves the same way as if you were visiting those sites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interactions with their content, including tracking if you are logged into their respective platforms. Below are the services we use:

FACEBOOK

We use the Facebook page plugin to display our Facebook timeline on our website. Facebook has its own cookie and privacy policies over which we have no control. No cookies from Facebook are installed, and your IP is not sent to Facebook servers unless you explicitly consent to it. You can review their privacy policy here: Facebook Privacy Policy.

INSTAGRAM

We may display Instagram feeds on our site to showcase company updates and moving experiences. Instagram has its own cookie and privacy policies beyond our control. No data is shared with Instagram unless you engage with the embedded content. View their privacy policy here: Instagram Privacy Policy.

YOUTUBE

We embed YouTube videos to provide helpful moving tips and service highlights. YouTube has its own cookie and privacy policies beyond our control. Your IP is not sent to YouTube servers, and no cookies are installed until you interact with the video. Learn more about their policies here: YouTube Privacy Policy.

If you prefer not to be tracked by these services, you can disable third-party cookies in your browser settings.

4. COOKIES

Moon Movers uses cookies—small text files stored on your device—to enhance your browsing experience. Cookies help us remember user preferences, improve website functionality, and provide anonymized tracking data for services like Google Analytics. Overall, cookies aim to make your experience on our site smoother and more personalized. However, if you prefer, you can disable cookies in your browser settings. We recommend checking your browser’s help section for guidance on managing cookies.

NECESSARY COOKIES (ALL SITE VISITORS)

  • security_token – Used to verify user sessions and maintain secure browsing.
  • PHPSESSID – Identifies your unique session on the website to retain settings during your visit.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED-IN CUSTOMERS)

  • auth_session – Used to authenticate logged-in users and maintain session security.
  • user_logged_in_{hash} – Ensures authenticated users stay logged in securely.
  • session_test_cookie – Verifies that cookies function correctly in your browser.
  • user_preferences_{ID} – Stores personalized settings for logged-in users, improving the browsing experience.

If you do not wish to use cookies, you can disable them in your browser settings. However, some website features may not function properly without necessary cookies.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client on our website, we do not collect or retain any personal information about you.

If you are a registered client with an account, your personal information can only be accessed by:

  • Our System Administrators – To maintain website security and ensure proper functionality.
  • Our Customer Support Team – When necessary, to assist with service inquiries, bookings, or account-related issues.

We do not share, sell, or distribute your personal data to third parties without your consent.

6. THIRD-PARTY ACCESS TO YOUR DATA

We do not share your personal data with third parties in a way that exposes sensitive information like your name or email. However, in some cases, we may share limited data with trusted partners to provide the services you expect from us. These partners include:

CUSTOMER SUPPORT PLATFORM

To manage service inquiries efficiently, we may use a third-party ticketing system. Any data shared is strictly limited to the information you provide when submitting a support request.

GOOGLE ANALYTICS

We use Google Analytics for website performance tracking and improvement. This data is anonymized and does not contain personally identifiable information.

Our third-party service providers adhere to strict privacy policies and do not use your information beyond what is necessary to provide services to you. If you have any concerns about data sharing, please contact us.

7. HOW LONG WE RETAIN YOUR DATA

  • Support Requests & Comments – When you submit a support request or leave a comment, its metadata is retained indefinitely unless you request its removal. This allows us to recognize returning users and approve comments automatically rather than holding them for moderation.

  • Registered Accounts – If you register on our website, we store the personal information you provide in your user profile. You can view, edit, or delete your personal data at any time, except for your username. Website administrators can also access and edit this information when necessary.

If you wish to have your data removed, please contact us, and we will process your request in accordance with data protection regulations.

8. SECURITY MEASURES

We implement strict security measures to protect your personal information and ensure a safe browsing experience.

  • SSL/HTTPS Encryption – Our website uses SSL/HTTPS to encrypt all user communications, preventing unauthorized access and protecting your personal data from interception.

  • Data Protection – We follow industry best practices to safeguard your data against unauthorized access, loss, or misuse.

  • Breach Response – In the event of a data breach, our system administrators will take immediate action to restore system integrity, notify affected users, and reset passwords if necessary to prevent further unauthorized access.

If you have any concerns about security, please contact us for further assistance.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on our website or have left comments, you have the right to:

  • Request an exported file containing the personal data we store about you, including any additional details you have provided.
  • Request the deletion of your personal data, except for information we are required to retain for administrative, legal, or security purposes.

Please note that if you request complete data deletion, we will no longer be able to provide support or any of our services to you, as essential account information (such as your email address) is required for account access.

GDPR RIGHTS

Your privacy is a top priority for us. We comply with data protection regulations, including the General Data Protection Regulation (GDPR) for European Union residents. If you are an EU resident, you may:

  • Request access to your personal data.
  • Request corrections or deletions of your data.
  • Withdraw consent for data processing, where applicable.

If you have any questions about your data rights or wish to make a request, please contact us.

 

10. THIRD-PARTY WEBSITES

Moon Movers may provide links to third-party websites for informational or service-related purposes. These external websites are not monitored for privacy or security compliance by Moon Movers, and we are not responsible for their content, policies, or practices.

  • External Links – Clicking on links to third-party websites means you are leaving our site, and those websites may have their own privacy policies and terms of service. We encourage you to review them before providing any personal information.
  • Social Media Links – Social media sharing buttons on our site (such as Facebook or Instagram) do not connect you to these platforms unless you actively click on them.

This Privacy Policy applies only to Moon Movers and does not create enforceable rights for third parties. We are not responsible for how advertisers or external websites collect and use your information. Please review their privacy policies before engaging with their services.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times, Moon Movers may be required to disclose your information for legal purposes in response to a request from a government agency, law enforcement, or a legal proceeding. You acknowledge that we may release your data to a third party if we believe, in good faith, that it is necessary for:

  • A civil or criminal investigation.
  • Compliance with a court order or legal subpoena.
  • Preventing fraud, misconduct, or other unlawful activities.

If we receive a legal request affecting your privacy, we may attempt to notify you so you can respond appropriately, or we may challenge the request if we deem it necessary. However, we are not obligated to take either action. In some cases, we may proactively report fraudulent or unlawful activities and release relevant information to the authorities.

Any sharing of personal data for legal purposes will be conducted in accordance with the laws of the country where you reside.

12. AMENDMENTS

Moon Movers reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update this page accordingly. In some cases, we may require you to accept the updated Privacy Policy before continuing to use our services.

We encourage you to review this page periodically to stay informed about how we protect your information. If you have any questions about policy changes, please contact us.